The website www.lcbhoteles.es and all its material belongs to the company LCB HOTELES S.L. LCB HOTELES S.L., with address at C/ Ochandiano, 14 Building 16 2nd floor.
Telephone contact: 91 307 74 13
E-mail:lcbhoteles@lcbhoteles.es
CIF: B-87207734.
OBJECT
Legal Advise: LCB HOTELES SL, (here in after the provider), responsible for the website, https://www.lcbhoteles.es/ makes this document available to users with which it intends to comply with the obligations set forth in Law 34/ 2002, of Services of the Information Society and Electronic Commerce (LSSI-CE), as well as informing all users of the website regarding the conditions of use of the same.
Any person who accesses this website assumes the role of user, committing to the observance and strict compliance with the provisions included herein, as well as any other legal provision that may be applicable.
The provider reserves the right to modify any type of information that may appear on the website, without there being any obligation to pre-advise or inform users of said obligations, with the publication on the website of the provider being understood as sufficient.r.
RESPONSIBILITY
The provider is exempt from any type of responsibility derived from the information published on its website, provided that this information has been manipulated or introduced by a third party unrelated to it.
From this website you may be redirected to content from third-party sites. Given that the provider cannot always control the contents introduced by third parties on its site, it does not assume any type of responsibility with respect to said contents. In any case, the provider states that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities the content in question.
The provider is not responsible for the information and content stored, by way of example but not limitation, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently on the web page. of the lender. However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, the provider makes itself available to all users, authorities and security forces, and actively collaborating in the withdrawal or blocking of all content that could affect or contravene the legislation. national, or international, rights of third parties or morality and public order. In the event that the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.
INTELLECTUAL AND INDUSTRIAL PROPERTY
The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics are the property of the provider or, where appropriate, have a license or express authorization by part of the authors.
Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and marketing, in any case requires the prior written authorization of the provider. Any use not previously authorized by the provider will be considered a serious breach of the intellectual or industrial property rights of the author.
The provider recognizes in favor of their owners the corresponding industrial and intellectual property rights, and their mere mention or appearance on the website does not imply the existence of rights or any responsibility of the provider over them, nor does it imply endorsement, sponsorship or recommendation by the provider. of the same.
APPLICABLE LAW AND JURISDICTION
This website is subject to Spanish law and in the event of litigation or controversy arising from the use of this website, both parties submit to the jurisdiction of the courts of the city of Madrid. This clause of express submission to the courts of the city of Madrid will not be applicable for cases of litigation with web users who, according to current legislation, hold the status of consumers, in which case both parties will be subject to the jurisdiction of the Courts and Tribunals of the consumer’s residence. Likewise, in these cases, the provider and the user may submit their conflicts to the arbitrations provided for in the arbitration and defense legislation for consumers and users, and to the procedures for out-of-court resolution of conflicts that are established by means of codes of conduct. or other self-regulatory instruments.
If you do not agree with the contracted services and you are a client belonging to the European Union, except Spanish, you can go to the following link to make the appropriate claim: http://ec.europa.eu/consumers/odr/
GENERAL TERMS AND CONDITIONS
Identity of the parties:
On the one hand, the provider of the goods or services contracted by the user, LCB HOTELES S.L., with registered office at C/ Ochandiano, 14 Building 16 2nd floor, Madrid (MADRID) and CIF B-87207734 with customer service telephone number 91 307 74 13 and contact e-mail lcbhoteles@lcbhoteles.es and another,
Any user who accesses the website https://www.lcbhoteles.es/
And contract the services marketed by LCB HOTELES S.L., (hereinafter, the services or the service,) agree to submit to these current general conditions. The user must have carefully read these conditions before contracting the services.
General information:
The contractual document that will govern the contracting of services for them through the website owned by LCB HOTELES S.L. is set out below.
The acceptance of this document implies that the use
- You’ve read, you understand and you’re agree with this text.
- That he is a person with sufficient capacity to act to contract the services listed on the web.
- That he assumes all the obligations set forth herein.
These conditions will have an indefinite validity period and will be applicable to all reservations made through the website https://www.lcbhoteles.es
The provider reserves the right to unilaterally modify said conditions, without this affecting the promotions, if applicable, in which they were reserved prior to the modification.
Reservations will be valid exclusively for those users who have fully accepted the general and particular terms and conditions of sale, without this acceptance it will not be possible to formalize the reservation process.
The particular conditions of sale vary depending on each of the reservation services.
The specific conditions will be found in the respective accommodations, these prevailing over the general conditions of reservation. The purchase procedure will be carried out in Spanish and English, although we will gradually expand languages.
Prices
The prices of the products offered on the web, will be expressed in the Euro currency (€). The prices indicated next to each product include VAT and can be viewed from the beginning of the reservation, leaving said taxes broken down in the final summary before to proceed to payment. In case of making any offer, discount or promotion, it will be reflected on this website and you will be able to opt for it. Our company reserves the right to make, at any time and without prior notice, the modifications it deems appropriate, being able to update daily. Once the reservation is made, the prices will be maintained.
Sometimes, on our website there is a cheaper rate for a specific service, product or stay. However, these rates may carry special restrictions and conditions, for example, regarding cancellation and refund. Check the data and conditions of the reservation, the corresponding service or product in detail to know the conditions before making the reservation.
Obvious errors (misprints included) due to technical or human errors are not binding when the price stipulated for the reservation is manifestly ridiculous, the reservation will not be valid, and said contract will be canceled and terminated, returning the amount paid for it or offering you the possibility to maintain it by paying the difference. If you detect that your reservation suffers from this contractual defect, please contact us to solve said incident. For any information, the user may contact the customer service telephone number 91 307 74 13 or the contact e-mail lcbhoteles@lcbhoteles.es
Any payment made to the provider entails the issuance of an invoice in the name of the registered user or the company name that the latter has informed at the time of making the reservation.
Object of the contract:
The purpose of this document is to regulate the contractual relationship of proceeding with the requested reservation and of carrying out an offer of personalized services born between the provider and the user at the moment in which the latter accepts the corresponding box during the online process, The relationship contractual agreement to proceed with the requested reservation entails the delivery, in exchange for a certain price and publicly displayed through the website, of a specific product or service.
Reservation procedure / how to buy:
Anyone with Internet access can make a reservation or purchase.
The steps of the purchase procedure are visible throughout the entire purchase procedure. The procedure for reservation through the Website is as follows:
a) First of all, on the main page, select the dates of stay, the number of guests, then the different available property options will appear, being able to select the rate and the package that best suits your needs.
b) Once the number of packages to be booked has been selected, the final price is displayed. (In some cases you will be able to choose the selection of extra services that will have an additional cost, which you will be able to see next to the price of the reservation).
When clicking on the reserve button, a form will appear for the insertion of both personal data related to the reservation, as well as the bank card used as guarantee of the reservation, you will have a blank space to make the observations you consider appropriate, once Once completed, you must read and accept the privacy policy and the general and specific terms and conditions of the reservation (included in each accommodation).
Please, carefully consult the data of the reservation or service you choose to know the specific conditions before making the reservation.
d) Verification of the reservation data by clicking on the “confirm reservation” button. Clicking on it will produce the formalization of the reservation.
f) You will receive a booking confirmation email with details of the same. This document is confirmation that the reservation has been made successfully and serves as accreditation for any type of claim. If you do not receive this email, check your “junk” or “spam” account, as it may have been detected as spam, if it is not in that section, please notify us as soon as possible. possible so that we can solve the problem.
h) Once we receive this and as long as we confirm that all the data is correct, we will proceed to process your reservation.
i) After the formalization of the reservation, the client is requested to review the content of the same in order to identify possible material errors in the introduction of data; To process its correction, you can call us at the customer service telephone number 91 307 74 13 and via email lcbhoteles@lcbhoteles.es communicating the identification data of the reservation.
If for any reason the reservation cannot be made effective, the amount paid will be refunded directly with the same means of payment used by the client.
The provider does not assume any responsibility when the reservation is not made as a result of the data provided by the user being false, inaccurate or incomplete.
Notwithstanding the foregoing, we will adopt the measures required of a diligent merchant so that the reservation can be made within the agreed time.
In providing our service, although we try to make our service as accurate as possible, we cannot verify or guarantee that all information is accurate, complete or correct. We are also not responsible for errors (such as manifest and typographical errors), interruptions (due to (temporary and / or partial) crashes of the server or repairs, updates and maintenance of our platform or other reasons).
Customer service 91 307 74 13 or the contact e-mail lcbhoteles@lcbhoteles.es. Depending on the type of modification made, it may entail an extra price.
Damage to accommodation. Duties of users.
If you are considered the cause of damage to an accommodation or to any personal property or material existing in an accommodation, we will charge you through the payment method used to make the reservation.
Before proceeding to make the reservation and during your stay you must take into account the following considerations:
- Observe the rules of safety, coexistence and hygiene dictated by the management for the proper use of the establishment.
- Respect the rules of use or internal regime of tourist establishments, as well as comply with the prescriptions and particular rules of the places to be visited and tourist activities.
- Respect the establishment, the equipment and its facilities. Pay the amount of the contracted services at the time of presentation of the invoice in the same establishment or in the agreed conditions. In no case does the fact of submitting a claim exempt from payment obligations.
- Respect the cultural and environmental surroundings.
- Observe the usual rules of social coexistence and respect for the people, institutions and customs of the places.
- Respect the dignity of people who work in tourism.
WAY TO PAY
- Payment/reservation with credit/debit card: You can pay comfortably with your credit card or book the service where we will use your card as a reservation guarantee. (Depends on the type of rate selected and the rest of the reservation conditions).
